Customer Management
Designer @ Edinburgh Genome Foundry
Edinburgh, Scotland 2016
I created this proof of concept for the Order Management System for Edinburgh Genome Foundry, Edinburgh University research facility specialised in the assembly of large DNA fragments using a highly automated platform.
The main challenge was to find a solution to guide the technician in the files management for an order. I designed a window where he is able to download and upload the files needed for each steps of the DNA assembly. This is not automated yet on the platform and a person still need to move the files around on a USB stick. To minimise human errors, I created this system to give instructions of what would be the next step (upload or download a document, which machine to use, name of the experiment…) and delivering dynamically new pick lists or instructions along the process.
Another important feature was the ability to navigate and filtered the orders. The use of colour coded label has been introduced to make it easy to determine the status of an order.
Moreover, preview the constructs the customers need was important to determine if it is something feasible by the Foundry. The introduction of the SBOL symbols allow the engineer to get a first idea about the complexity and length of the parts.
The use of colour coded label has been introduced to make it easy to determine the status of an order.
A tracking messaging system has also been designed allowing to see who is sending the different emails linked to an order: it will be possible that multiple persons will interact with a customer and inversely, if the customer is an institution or a company, EGF might have multiple interlocutors about a single order.
You must be logged in to post a comment.